![]() Alerts for incidents collected in the registry of violations. ![]() downloading files with blocked extensions.Registry of blockage violations: a view shared with the DataGuard module that aggregates information about attempts: ![]() User profiles in ticket view allowing to identify the user more precisely by: phone number, email address, supervisor details. Restrict access to Knowledge Base articles in specific categories to selected user groups only. Restrict ticket creating by selected user groups to certain categories only. The possibility for automation actions to add attachments and links to Knowledge Base articles in internal and public comments. New action in automations: "Add public comment." Ability to select the displayed screen during remote access. Simultaneous remote access by several administrators to the same Agent. ![]() New remote access mechanism and interface. ![]()
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